After receiving our order of family photos in the mail, I was dissatisfied by the quality. I called customer service on the invoice of my order. The representative was rude to me in a sarcastic way, saying snide remarks through out my conversation with her. I could tell she gets calls to return items often, I was not the 1st caller for her. The way she was so quick to have me return it all and have the order be reprinted, and how she didn't try to hear what was wrong with the photos. She just wanted to send me the return label for me to mail it all back. She wasn't asking what was wrong with the order or trying to talk me into keeping the order as is. It was all just odd, and too easy to return. Then as I was telling her, that I had already thrown the box away to mail the framed photos back...she was getting sarcastic with me. I couldn't stand how she was getting rude about it!
Me: Oh, well I don't have a box long enough now to send back? the box has already been recycled?
cutting me off in sentance
Her: I will mail you a return address label to cover the postage of the frame.
Me: I don't have the right size box?
Her: Mam, I don't care if you mail it back to us in a paper bag...we just need the original order back to be able to reprint and send you your new order.
Me: A paper bag?
Her: Yes, send it back in a paper bag! (She is saying this with sarcasm)
Me: OK I will wait for the return label and mail it back.
Two days later, I got the return label in the mail to send my order back... Guess how I packaged it up?
I grabbed two paper bags out of the pantry and wrapped up the picture frame and paper work. Using my packaging tape, I taped it all up and mailed it out! Sent it back in a paper bag! Just as she had suggested.
I was so frustrated by her, I took her sarcasm literally and did as she said to do. It felt good, even if it was a little childish on my part. The paper bag packaging was actually the best way to mail it in the end. There wasn't a box long enough for this frame. The frame holds three 5x7 photos in a row and was long.
